EMPLOYER EXTRA: Operations Manager, Dispatch Manager

Extra Extra: Around The Sound

Operations Manager


TS Trans LLC (ATS) is the foremost transportation service in the Puget Sound, WA area, serving those with special needs, as well as customers seeking point-to-point driver services.

ATS is seeking an experienced Operations Manager to lead a team of over 75 drivers, 8 lead drivers, and operation coordinator who are responsible for the safe, dependable, and timely transportation of all ATS passengers.

What You Will Do:

  • Manage all aspects of the operations team including hiring, training, motivating and retaining the best drivers in the Seattle/Tacoma area.
  • Must be able to work independently.
  • Works closely with the Dispatch and the Training Managers to ensure efficient interactions with those functions.
  • Works closely with lead vehicle operators regarding any vendor and/or customer complaints,      accidents or other risk management issues to ensure that all are investigated and resolved in a prompt and appropriate manner.
  • Ensures all fleet maintenance issues are managed efficiently through the Maintenance department.
  • Work with other management team members to develop and implement policies and procedures to ensure best practices are maintained at the company and in the operations functions.
  • Ensures all required tracking, reporting and accounting processes are completed       accurately and efficiently.

What is required:

  • High school diploma or GED.  College preferred.
  • Must have at least 4 years paratransit experience.
  • 2 to 4 years prior supervisory experience required.
  • Clean driving record for at least 3 years.
  • Valid Washington State Driver’s License
  • Must be able to pass a criminal background check. (No Felonies)
  • Must be able to pass a drug test.
  • Ability to work well in a team environment.
  • Excellent communication skills, both orally and written.
  • Excellent customer service skills.

Salary  DOE

                         Benefits- Medical, Dental, Vision—Vacation and Holidays


Extra Extra: Around The Sound

Dispatch Manager

ATS is looking for a highly motivated, experienced leader for the company’s dynamic dispatch team.

What you will do:

  • Ensure the efficient operation of the companies’ dispatch functions.
  •  Must be able to work independently.
  • Recruit, hire, train, mentor and lead the high performing team of dispatchers.
  • Work with fellow management team members to develop and implement policies and procedures to ensure best practices are maintained at the company and in the dispatch operations.  Continuously look for improved systems and processes.
  • Contribute to the customers positive experience with ATS by ensuring that all scheduled passenger trips/tours are efficiently routed in all service areas utilizing the fastest routes available optimizing the efficiency of the driver’s time.
  • Ensure all required data collection, reporting and accounting functions are completed in accordance with company and other requirements.
  • Interfaces with customers in a knowledgeable, helpful and professional manner.

Required Education, Experience and other skills

  • High school diploma or GED.
  • At least four years dispatch experience.
  • Prior supervisory experience, preferably leading a dispatch or call center team .
  • Must be able to pass a criminal background check.
  • Must be able to pass a drug test.
  • Excellent communication skills, both orally and written.
  • Excellent customer service skills.
  • Ability to work well in a team environment.
  • Ability to work independently.

                                                        Salary  DOE

                         Benefits- Medical, Dental, Vision—Vacation and Holidays

To Apply: Please email jbauer@transpro.org or call 253-254-1620

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